Technical Recruiter

AscentiQ

Job Description:

Experiance : 1 Yr. to 5 Yrs.

Notice Period: Immediate / 15 Days

You provide end-to-end technical recruitment services to the candidates and clients.You will be involve into Contract, permanent, contract to hire requirements.

You source and screen candidates for various Technology positions. You use standard Job Portals to source potential candidates and proactively search and shortlist candidates from LinkedIn and other social networking sites.

You communicate with high-end clients within start-up industry and emerging companies, research and identify their needs and cater to them efficiently and ensure successful recruitment campaigns and re-run of the same against predetermined instructions.You supplement successful closure for the client and meet your monthly delivery targets.

You are effective in data management and provide inputs of all candidate CV and records/sheets so that one can effectively pick up the next stage of the process.

Java

AscentiQ

Job Description:

Experience : 6 Yrs. to 8 Yrs.

Notice Period : Immediate / 15 Days

Experience in Core Java, J2EE,Soap/Restful web services.Should have experience on Hibernate, Spring, Spring Boot, Maven, JPA.Should have exposure to Database Schema design, PL/ SQL coding on Oracle, writing DDL, DML, and complex queries.Good to have experience SDLC, AGILE and SCRUM methodologies

Java Fullstack (React) Developer

AscentiQ

Job Description:

Eperiance : 9yrs. to 12 Yrs.

Nptice Period: Immediate / 15 Days

Leading and managing a team of Java Fullstack (React) developers Expertise in Java programming and ReactJS for front-end development Designing and developing scalable and maintainable web applications Software development methodologies and best practices Leadership and team management. Spring Boot Hibernate RESTful Web Services Microservices Architecture Docker Kubernetes Agile Methodologies Git JUnit Mockito Jenkins AWS SQL

The Application Support Engineer (Senior)

AscentiQ

Job Description:

Job Summary:

The Application Support Engineer (Senior)

Job Description:

As a member of the Enterprise Technical Services team, a Senior Contact Center AI Support Specialist is a professional responsible for designing, implementing, and supporting artificial intelligence (AI) solutions within contact center environments. Their primary goal is to enhance customer service, streamline operations, and improve overall efficiency by leveraging AI technologies.  He person in this role will collaborate with cross-functional teams, providing advanced support and troubleshooting to address complex issues and enhance the overall user experience.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·       Lead the frontline technical support to contact center agents and end-users for AI-driven applications and solutions. Respond promptly to inquiries, troubleshoot issues, and offer effective solutions.

·       Lead the resolution of technical problems related to AI technologies, including chatbots, virtual assistants, and other automated systems used in contact centers.

·       Lead incident response efforts, including root cause analysis and the implementation of corrective measures to prevent recurrence of issues with AI applications and integrations.

·       Conduct training sessions for contact center staff to ensure they are proficient in using AI tools and are equipped to troubleshoot basic issues independently.

·       Develop user guides and knowledge base articles to facilitate self-service troubleshooting.

·       Provide expert-level technical support for AI solutions implemented in contact center environments. Address and resolve issues related to AI applications, ensuring minimal downtime.

·       Monitor the performance of AI systems in real-time, identify anomalies, and proactively address potential issues to ensure continuous and optimal operation.

·       Work closely with cross-functional teams, including developers, system administrators, and business analysts, to escalate and resolve complex technical issues.

·       Analyze logs and proactively identify potential issues. Collaborate with technical teams to implement preventative measures.

·       Lead collaboration efforts on performance optimization strategies to enhance the overall efficiency of enterprise applications.

·       Participate in incident response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrence.

·       Create and maintain incident response plans and documentation.

·       Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applications.

·       Develop and maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices.

·       Assist in training and knowledge transfer to junior support staff.

·       Identify opportunities for process improvement and automation to enhance the efficiency of application support operations.

REQUIRED SKILLS AND ABILITIES  

• Proficient in troubleshooting and resolving technical issues related to AI applications

• Familiarity with Contact Center technologies, preferably Five9

• Experience with natural language processing, chatbots, and voice recognition technologies is a plus

• Experience with programming languages, scripting, and debugging tools

·       Experience troubleshooting operational performance issues

·       Experience with monitoring tools such as SolarWinds, Zabbix, and Datadog

·       Experience effectively managing multiple tasks and projects simultaneously

·       Demonstrated ability to adapt quickly to changes in workload demands to support the business

·       Demonstrated ability to stay focused on projects from inception to completion

·       Ability to effectively prioritize workload based on urgency levels and short timeline

·       Ability to communicate system related issues and resolutions properly and effectively

·       Ability to work and collaborate with remote vendors and smart hands to assist in troubleshooting

·       Ability to work well independently and collectively in a collaborative environment

·       Ability to recognize when to escalate unresolved issues to the appropriate channels

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS

·       Bachelor’s degree in Computer Science, Information Technology, or a related field, preferred

Should be flexible in working for US CST Shift timings

·       Relevant certifications in AI or contact center technologies are preferred

·       Proven experience (7+ years) in a technical support role, with a focus on contact center technologies and AI applications

Information Security Analyst

AscentiQ

Job Description:

Core Skills

The Systems Security Analyst plays an integral role by implementing, maintaining and enforcing multiple data/cyber security standards, processes, and initiatives while protecting the confidentiality and integrity of information assets on multiple platforms.

·       Assist with documenting a secure configuration standard for managed file transfer and email.

·       Configure, manage and monitor FTP systems pertaining to security standard.

·       Configure, manage and monitor outbound secure email gateway policies

·       Analyze file transfers for encryption, file integrity and unauthorized disclosure, to ensure security/encryption policies are adhered to.

·       Conduct vulnerability scans on test, dev. and production systems to ensure all systems are in compliance with latest patches and security policy

·       Review vulnerability scan reports and manage a remediation process to mitigate risks. 

·       Conduct risk assessments on Active Directory, Windows and LINUX servers and network equipment. 

·       Perform audits of access control list of systems and applications.

·       Set up requested FTP/SFTP sites.

·       Manage all PGP encryption configurations and generation of public/private keys

·       Assist clients with Key Pair generations and successful encrypted file transfers

·       Manage master encryption key ring and Key Vault

·       Conduct periodic audit to ensure encryption policy is being adhered to

·       Monitor and manage Domain, SSL/SSO certificates

·       Obtaining, creating certificates and deploying certificates to appropriate servers

·       Assist with a developing and enforcing a DLP policy on endpoints

·       Working in conjunction with compliance department, conduct security incident investigations and complete security incident reports

·       Manage penetration tests

·       Participate in Internal Security Assessment and Internal/External Audits

·       Assist in RFP process with filling out security questionnaires as required

·       Compete security vendor assessments

·       Create/Review and update policies on annual basis and as required

·       Active member of and participate in weekly security team meetings

·       Review and edit policy documents and create new policy where there are gaps

Qualifications

·       Bachelor’s  Degree considered, also 5  to 8 years equivalent experience in IT Security in lieu of degree

Should be flexible in working for US CST Shift timings

·       Has set up and worked within a Security Program

·       Understanding and working knowledge of SIG

·       Has hands on experience with Security evaluations, questionnaires both in generating and responding.

·       Actively managed a vendor management program

·       Have developed policies where needed and conducted annual reviews of current policies, with ability to recommend changes where needed

·       Knowledge of requirements mandated by regulatory laws such as, HIPAA and the Privacy Act.

·       Knowledge of and worked within NIST (CFS) framework and documenting security technology standards.

·       Be familiar with the ISO 27001, HIPPA security framework.

·       Be familiar with and participated in SSAE-18, SOC l & ll audits

·       Has experience working with Secure email, FTP,SFTP,AS2 systems and applications

·       Understanding and working knowledge of Public Key Infrastructure (PKI).

·       Basic knowledge of networking protocols and the OSI and OWASP models.

·       Knowledge of requirements mandated by regulatory laws such as, HIPAA and the Privacy Act.

·       Knowledge FIPS 140-2 approved encryption algorithms such as AES, 3DES, IDEA, RSA etc.

·       Work toward good understanding of process flows as it relates to integrating MFT with internal application.

·       Solid background and understanding in networking  concepts, protocols, configurations,  firewalls, routers, network/system/security devices

·       Has experience or exposure to packet captures and analyze data using company approved sniffer tools.

·       Working knowledge of Group Policy and Active Directory.

·       Worked with security tools such as Email/web gateways, eg. Proof Point. Scanning tools, eg. Tenable, encryption tools, SIEM, Bitsight/Security Scorecard, etc.

·       Security certifications preferred  (such as, CISSP, GIAC,CCFP,HCISPP, SSCP,CNP)